Based on recommendations from a national consultancy firm, a Los Angeles hospital needed a system to track and treat patients with congestive heart failure. Using these recommendations as a guide, Network Corps designed a system that proactively tracked and treated patients with multiple diseases using database-driven patient-specific care plans. The integrated system allowed phone-based care managers to treat patients in their home and alleviated the need for patients to come into the hospital for appointments. The system resulted in tremendous savings from decreased utilization while improving patient outcomes. Ultimately the hospital’s parent entity licensed the program nationally and used the system to treat over 50,000 patients across more than two dozen disease states.
A hospital inpatient pharmacy needed to have data collected from their legacy systems into a new inpatient pharmacy management system. Network Corps developed the interfaces to enable the system to upload data, in real time, from the hospital’s legacy laboratory, pharmacy and ADT systems. This data allowed the pharmacy to accurately dose hospital patients, track medication utilization, monitor use of controlled substances and manage adverse drug reactions. This provided not only cost savings but improved patient outcomes throughout the hospital.
A major HMO was suffering patient-experience issues in their pharmacies with long lines and excessive wait times. In response, Network Corps designed, developed and implemented the RxCelerator solution. RxCelerator automated the drop-off process, eliminating counter lines and reducing patient frustration. RxCelerator intake orders could even be initiated in the ER and hospital to streamline the discharge process. A kiosk-based solution was also tested to allow for patient-initiated drop offs which further improved pharmacy performance. The legacy pharmacy system was leveraged as a database for the sophisticated middleware and modern front end. This solution constrained complexity, minimized costs, reduced training and maximized the return on a very small investment. RxCelerator was expanded to over 130 pharmacies throughout California, enabling region-wide tracking and reporting never before available.
A major HMO using a regional call center had a problem tracking computer generated messages that were printed in the clinics. Network Corps consultants analyzed the existing workflow, designed a solution and delivered a HIPAA compliant messaging solution that improved communications, accountability, and patient satisfaction. The web-based solution was easy to deploy and support and interfaced to the existing lab, pharmacy, scheduling and messaging systems. A Network Corps field team trained over 7,000 MDs, Nurses, and Medical Assistant users across Southern California and manned the dedicated application help desk.